Build India-based logistics capability without building a full GCC on day one.
Om Saptarshi helps freight forwarders, NVOCCs, customs brokers, importers, exporters and supply-chain teams create disciplined logistics operating capacity in India through managed documentation, shipment control, email workflow, escalation and analytics support.
GCC-style capability, without building a captive centre
India-based managed documentation, shipment control and analytics for overseas forwarders, importers, exporters, NVOCCs and growing logistics companies.
Managed Documentation
Shipment Control
Email-to-Task Workflow
Exception Management
Analytics & Reporting
SaaS-Enabled Process Control
Manifest & Console Documentation Desk
Om Saptarshi supports logistics partners with air and sea console documentation, IGM filing coordination, house-level data control, shipment document follow-up, amendment tracking and exception reporting. This is especially useful for overseas consolidators and freight forwarders that need India-side documentation discipline without building their own local desk immediately.
Explore Console & Manifest Filing arrow_forwardThis is not generic BPO and not a promise to set up a legal captive GCC. It is logistics-domain capability support: a practical, controlled way to create GCC-style operating discipline before a company invests in its own captive centre.
Who This Is For
- check_circle Overseas freight forwarders handling India trade lanes.
- check_circle NVOCCs needing documentation and customer coordination support.
- check_circle Importers/exporters with recurring shipment follow-up pressure.
- check_circle Indian logistics companies that want centralized documentation control.
- check_circle Companies that want offshore logistics support but cannot yet afford a full captive GCC.
- check_circle Growing supply-chain teams that need process visibility, SLA discipline and analytics.
Capability Modules
- check_circle Documentation Control Desk — collect, check and compare booking, invoice, packing list, BL, DO, CN, pre-alert and other shipment documents.
- check_circle Shipment Exception Desk — track milestones, delays, missing documents, pending approvals and customer escalations.
- check_circle Email-to-Task Workflow — convert operational emails into tasks, owners, due dates, ageing and escalation.
- check_circle Customer Update Desk — prepare structured status updates, pending lists, reminders and communication drafts.
- check_circle RFQ and Rate Support Desk — capture vendor rates, customer quotes, buying/selling comparison, L1/L2 support and margin leakage flags.
- check_circle Operations Analytics — monthly reports on errors, delays, response time, rework, ageing, employee quality and customer/vendor patterns.
- check_circle SaaS-Enabled Workflow — use Om Saptarshi platforms for booking, document comparison, customer workspace, tasks and analytics as the product matures.
How Engagement Starts
- check_circle Step 1: Diagnostic call to identify repeat process pain.
- check_circle Step 2: Select one process for pilot — documentation, shipment control, email workflow or customer updates.
- check_circle Step 3: Define SOP, access rules, reporting cadence and escalation path.
- check_circle Step 4: Run a controlled paid pilot for 30-90 days.
- check_circle Step 5: Convert successful pilot into a monthly managed operations pod or SaaS-plus-support contract.
Why Om Saptarshi
- check_circle Customs and freight domain knowledge.
- check_circle Kolkata and eastern India corridor advantage.
- check_circle Experience with India, Nepal, Bhutan and Bangladesh-linked movement.
- check_circle Warehousing network and consulting layer for supply-chain decisions.
- check_circle Software direction: booking, document-intake, mismatch reporting, customer workspace and analytics.
- check_circle Human-approved AI approach for compliance-sensitive operations.
Start with one controlled workflow. Build confidence. Then scale the capability desk.